This privacy policy will explain how we collect, store and use your information. In this policy, “we”, “us” and “our” means HomeStar Hearing.

Who are we?

Name: HomeStar Hearing

Web Address: www.homestarhearing.co.uk

Phone Number: 07437 452 852

E-mail: info@homestarhearing.co.uk

What data do we collect?

We collect the following data:

• Information about you, including your name, title, postal address, telephone number, date of birth and email address.
• Medical history via consent form
• Information you provide to us during communications such as email, telephone, sms, in person or via our website, for example comments, queries or reviews about our service provided.
• Digital pictures of your ears using a video otoscope.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Submit a query using our website contact form.
• Submit our online Ear Wax Removal Consent Form.
• Use or view our website via your browser’s cookies.
• Complete a paper copy consent form
• When you establish contact with us via telephone, email or messaging.
• Physically take photographs of your ears using a video otoscope.

Our Company may also receive your data indirectly from the following sources:

• A friend, family member or power of attorney acting on your behalf.

How will we use your data?

We collect your data so that we can:

• Establish contact
• To determine medical suitability for the service we provide
• To process and respond to enquiries, requests and complaints received by you, in accordance with our legitimate interest to provide our clients with a responsive service.

If you agree, we will share your data with your GP / healthcare provider for the purpose of onward referral or treatment. We do not share personal data with third parties for any other reason.

How do we store your data?

Data that is provided to us digitally is stored on our secure servers. Data that is provided to us via paper copy is filed by reference to the client in a locked filing cabinet in date order.

We will keep your personal and medical data for as long as required, up to a maximum period of 7 years. Once this time period has expired, we will delete your digital data by removing it from our secure server database and any paper copies will be shredded beyond identification and responsibly recycled where possible.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request us to correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request us to erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request us to restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to us processing your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@homestarhearing.co.uk or our telephone: 07437 452 852

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Our website may contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 6th March 2023.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@homestarhearing.co.uk

Call us: 07437 452 852

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk